Returns Policy
Returns Policy
Thank you for purchasing from Kurt Schirmer Photography. Because all prints are made to order, please read this policy carefully before placing your order.
Made-to-Order Items
All fine art prints — including ChromaLuxe metal, museum-quality canvas, and fine art paper — are produced specifically for you upon order. As such, we are unable to accept returns or exchanges for change of mind.
Damaged or Defective Items
If your print arrives damaged or defective, please contact us within 7 days of delivery with the following:
- Your order number
- A description of the issue
- Clear photographs of the damage or defect
We will assess your claim and, where applicable, arrange a replacement print at no additional cost.
Incorrect Items
If you receive an item that differs from what you ordered, please contact us within 7 days of delivery and we will arrange a replacement.
How to Contact Us
To initiate a return or report an issue, please email us at kdsimaging@gmail.com with your order details.
Production & Delivery Times
Please note that all prints have a production lead time of 14–21 days before dispatch. Delivery times are in addition to this period.
This policy was last updated in August 2026.